Dealing with Difficult Clients: A One-Day Workshop for Professionals

Facilitator:

Holly Eckert (CNVC Certified Trainer)

Location: Seattle/Greenwood

115 N 85th St., #202, above Harvest Logos bookstore, next to Mori Japanese restaurant. Parking on 1st Ave NW and other residential streets behind the building. Metro bus #48 and #5.
Location

Date and Time:

Wed, May 21, 2008

9:00 AM - 4:00 PM

Details

We’ve all got ‘em—clients who are argumentative, demanding, vague, talk-a-holic, or many other qualities that make us dread their appointments with us. In this workshop, we’ll take a look at what makes these people tick and how we can establish balance and respect in these tricky relationships. You’ll leave with new ideas, inspiration and concrete skills for turning any difficult client into an ally.

Facilitated by CNVC Trainer Holly Michelle Eckert, a former music teacher, and independent NVC Trainer Erika Jennings, a former massage therapist and accounts receivable specialist. Between them, they have 30 years of dealing with difficult clients and transforming these relationships into mutually beneficial alliances.

Who is it for?

For health professionals, attorneys, accountants, counselors, teachers and anyone else who serves the public.

What to bring:

Bring your lunch (small fridge and microwave available) or plan to eat at one of Greenwood's numerous restaurants (many within walking distance).

Tuition Details:

The tuition is $145.00.

If tuition is not paid at time of registration, the minimum deposit is $50.00 with the remainder due by May 21, 2008.

See all Trainings